FAILING TO ATTEND POLICY

Missed appointments waste time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours notice or do not attend an appointment then we will no longer be able to complete your treatment or offer you NHS care in the future. We will of course consider special circumstances.

Payment

PAYMENT WILL BE REQUESTED IN FULL AT YOUR FIRST APPOINTMENT AND PAYMENT CAN BE MADE BY CASH, DEBIT OR CREDIT CARD.

You will be given a written treatment plan after a full check up which details all of your treatment for each course of treatment. This written plan will also detail the fees you need to pay both privately or NHS. Please note that due to the unpredictable nature of some treatment , it is not always possible to give an accurate quote and an estimate may be given . However if the treatment does change THEN YOUR DENTIST WILL DISCUSS IT WITH YOU AND TELL YOU OF ALL THE COSTS BEFORE PROCEEDING.

Reminders and Recalls

At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists will now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE) on how often patients need to see their dentist, according to their oral health needs. So, it is no longer the norm for NHS patients to have two NHS check-ups each year if you do not need them. The Department of Health wants NHS resources to be allocated to those who need it most. You can, of course, visit your dentist more often privately if you want to talk to your dentist more regularly about your oral health needs, or have a regular visit to the hygienist, and be reassured that all is well.

After we have finished your course of NHS or Private treatment ,We will book your next check up appointment .Please note that if you do not attend regularly for your recommended check up intervals, your NHS slot may be taken by another patient ( due to the limited funding available ) and you may not be able have further NHS treatment when you eventually return to the practice.

We recommend therefore that all patients regularly attend for their recommended check ups.